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Frequently Asked Questions
Orders
When will my order ship?
All orders are processed between Monday to Friday, excluding all holidays and weekends. All orders are shipped within one to two business days from the original order date. As soon as your order ships, you'll receive an email confirmation to the email address provided on the order.
Shipping
Shipping Timeframe
All orders are shipped within one to two business days from the original order date.
My order says it's delivered but I didn't receive anything.
We are not responsible for any lost, stolen or damaged packages once it has shipped from our premise.
Returns
What is your return policy?
We do not accept returns, refunds or exchanges for hygiene purposes. If you experience any issues regarding condition upon arrival, be sure to email us at contact@oliviasade.co.
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